Frequently Asked Questions

Our coffee comes from the mountains of Colombia. Right now, we carry two coffees: Essential No. 1, a washed coffee from Caldas, and Raw Bloom, a naturally processed coffee from Cauca.

The process. Essential No. 1 is washed, and the fruit is removed before drying, giving a cleaner and more traditional cup. Raw Bloom is natural, with the coffee cherry drying around the bean, bringing out more pronounced fruity notes. Same country, two completely different experiences.

Not yet. We currently work with an Australian specialty coffee supplier who sources from producers in Colombia. Building direct relationships with growers is something we’re working towards.

Keep the bag sealed, somewhere cool, dry, and away from direct sunlight. Avoid the fridge as moisture and temperature changes can affect the flavour. For the best experience, we recommend buying what you’ll drink within a few weeks of opening.

It depends on your brew method.

AeroPress, medium-fine
A short, flexible brew that benefits from a finer grind for balanced extraction.

Plunger (French press), coarse
A longer immersion brew that works best with a coarse grind for a clean, full-bodied cup.

Pour over (V60), medium-fine
A fast-flowing brew that benefits from a finer grind to achieve balanced extraction.

Pour over (Chemex), medium-coarse
The thick paper filter slows the brew, so a slightly coarser grind helps maintain a balanced extraction.

Automatic coffee brewer, medium
The classic middle ground, suited to the steady flow and longer brew time of drip coffee makers.

Espresso, fine
A short brew under pressure that needs a fine grind to create enough resistance for proper extraction.

Moka pot, fine
A short, pressure-driven brew that benefits from a fine grind, though not as fine as espresso.

Cold brew, extra coarse
A long 12–24 hour brew that benefits from a coarse grind for a smoother, cleaner cup.

Currently, we only ship within Australia, but we hope to expand to more countries as we grow.

As coffee is a fresh food product, we don’t accept returns or exchanges for change of mind. This includes choosing the wrong coffee, grind size, or ordering the wrong quantity.

If your coffee arrives damaged, faulty, incorrect, or doesn’t meet our product description, please contact us as soon as possible with your order number and a photo of the issue. We’ll assess the problem and, where appropriate, arrange a replacement or refund.

We are based in Brisbane, Queensland.

No, but we certainly plan to in the future.